Return policy

At Flash Pin Productions LLC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

1.1 Condition of Items: To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging.

1.2 Time Frame: You have 30 days from the date of purchase to initiate a return. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.

2. Non-returnable Items

2.1 Exclusions: The following items cannot be returned:

Perishable goods (e.g., food, flowers)
Personalized or custom-made items
Sale items
Gift cards
Digital products
Event tickets
Live-streaming access

3. Return Process

3.1 Initiating a Return: To initiate a return, please contact our customer service team at info@flashpinproductions.com with your order number and reason for return.

3.2 Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3.3 Proof of Purchase: A receipt or proof of purchase is required for all returns.

4. Inspection and Approval

4.1 Inspection Process: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund within 5 business days.

5. Refund Process

5.1 Refund Method: If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.

6. Exchanges

6.1 Exchange Policy: If you need to exchange an item, please contact us at c for further instructions. You will be responsible for paying any shipping costs associated with the exchange.

7. Damaged or Defective Items

7.1 Reporting Issues: If you receive a damaged or defective item, please contact our customer service team immediately at info@flashpinproductions.com. We will arrange for a replacement or refund as per your preference.

8. Legal Compliance

8.1 Compliance with Texas Consumer Protection Laws:

Flash Pin Productions LLC adheres to the Texas Deceptive Trade Practices-Consumer Protection Act (DTPA) and other applicable Texas consumer protection laws. This includes offering refunds or exchanges in circumstances where the law requires it, even if these circumstances extend beyond the 30-day period specified in this policy.

8.2 Faulty or Misrepresented Items:

If the product or service you purchased is faulty, misrepresented, or not as described, you may be entitled to a refund or exchange under Texas law, regardless of the 30-day return window. Please contact us at info@flashpinproductions.com to discuss your specific situation.

9. Governing Law

9.1 Jurisdiction:

This Return and Refund Policy, and any disputes arising from or relating to it, shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law principles.

9.2 Legal Proceedings:

Any legal action or proceeding arising out of or related to this policy shall be brought exclusively in the courts located within Travis County, Texas. By using our services, you agree to submit to the jurisdiction of these courts.

10. Contact Information

If you have any questions about our return and refund policy, please contact us:

Email: info@flashpinproductions.com
Hours of Operation: Monday-Sunday 9:00am - 10:00PM CT